A selection of integrated tools for the tourism experience and transport business centralizes, unifies and enriches traveler data to communicate in a personalized way, to build loyalty and increase revenue. Automating communication with travelers has never been easier.
Booking confirmation
Once the ride is assigned, send a nice email and start building customer loyalty. Use the best channel to start engaging with the traveler and enhancing the value of your brand.
Pre-arrival communication
This is the time to ask the customer to confirm flight details, number of passengers and pieces of luggage, to prepare for their arrival appropriately.
Welcome message
When the flight arrival is confirmed, send a welcome message with relevant information for the customer, such as the meeting point.
Check in at arrival
When the passenger is received by the driver, check-in takes place and the recording of trip events begins.
Request feedback
After the drop-off, ask travelers for feedback about the trip. This is another opportunity to collect information in order to act in time to anticipate a negative comment on social media. From experience, customers tend to leave reviews if you know how to use the right channels.
Recommendations
You can add value to the travelers communication by providing additional information and recommendations about activities and experiences in the destination.
Message at the end of the stay
After the return flicght, ask travelers for feedback about the experience in the destination. This is another opportunity to collect information in order to act in time to anticipate negative comments on social media.
Email marketing opt in
Email marketing opt-ins effectively is crucial for building a quality subscriber list. Clearly communicate the value that subscribers will receive by joining your email list. This could include exclusive content, special offers, updates, or other benefits.
Rebooking / direct bookings
Providing a great customer experience is the best way to achieve rebookings and direct bookings for private transfers, involving a combination of customer relationship management and the right marketing strategies.
Add value to customer information
You can personalize the message by asking for additional information to prepare the traveler's reception as well as providing additional information and recommendations about the destination.
No more incidents and disputes
Enough off incidents and disputes caused by reservations with incomplete information. Early communication with the customer will help prepare the pick-up at the right time and with the right vehicle. Just configure what information you need to collect and how far in advance you want to communicate with your customers. The system will automate the entire process.
Enriched customers’ data
Consolidate information from multiple sources: booking platforms, channel manager, web, email and whatsapp in a single and very useful customer file. Because each customer is different, communicate through their favourite channel and the most suitable for each type of communication: email, sms, whatsapp.
Omnichannel communication
All your customer data available in one centralized CRM, allowing you to communicate in a highly personalised way at the right time.
Message template editor
Create professional messages with our editable templates for each type of message.
Online Payments
Integration with multiple payment gateways allows you to automate payment collection.
Get in Touch
If you need help with your account or have questions about
credit sesame, please visit our Help center.!